If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for astore credit,the product must:

• be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging

As the original protective packaging (including box or carton) is carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from yourstore creditincludes:

• Initial shipping costs
• Return shipping costs
• 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with our Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Products not qualified for return

Please choose carefully when purchasing products as the following items will not be accepted. Returns on all brands will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:such as the box or carton the product came in;

• be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;
• not be subjected to the exclusions listed below

1. Clearance items
2. Orders for commercial or non-domestic use

Yes, if the order is cancelled prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours. Cancellation request must be received by 7am (AEST). If in case the item has already left the warehouse, return fees will apply. For cancellation of orders, please contact our customer care team at info@lebraehome.com.au

Store credits are valid for one year from the date of issuance. Please call (04) 51020103 or email info@lebraehome.com.au should you wish to redeem your store credit.

Kindly ensure that the item is placed back in its original packaging, take a photo and send it to info@lebraehome.com.au when it’s ready for collection. We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as ABC, you can leave the goods out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

If the sofa has been unpacked and expanded, please note that returning the item may incur additional shipping fees due to the increased volume. We are unable to re-compress the sofa once it has been opened, and this may affect the cost of return shipping. Additionally, a restocking fee will be applied to cover the handling and repackaging process.

To avoid any issues, we recommend keeping the sofa in its original packaging if you are considering a return. Please contact our customer service team for more details before initiating a return of unpacked items.